Shipping policy

Shipping Policy

Thank you for shopping with Mor Sinai Judaica. We ship handcrafted Judaica worldwide from our studio in Jaffa, Israel.

Production Time

Every piece is made by hand, to order, in our studio. Production usually takes up to three weeks. Larger or fully custom pieces can take longer, and we will tell you before you order.

For personalized items (engraving, embroidery, custom details), we confirm all details with you by email or WhatsApp before production begins, and production starts only after you approve them.

If you need a piece in time for a specific occasion, contact us before ordering and we will tell you honestly whether it is possible.

Shipping

We ship worldwide with FedEx International Priority, our fastest and most reliable door-to-door service, with full tracking and insurance. Shipping costs are calculated at checkout based on your destination, package weight and service level.

Orders over $500 ship free. Orders under $500 are charged shipping at checkout.

We ship to a physical street address only, not a PO box. Please include a phone number so the carrier can reach you on delivery.

Estimated Transit Times (after dispatch)

- United States & Canada: 3-8 business days
- Europe & UK: 3-8 business days
- Australia & New Zealand: 5-14 business days
- Rest of the world: 5-14 business days

Transit times are estimates only and are not guaranteed. Delivery may be affected by customs processing, weather, holidays, carrier delays or the destination country. Many orders arrive sooner than the estimates above.

Customs, Duties & Taxes (International Orders)

For international orders, the customer is responsible for any customs duties, import taxes, VAT or fees imposed by the destination country. These charges are not included in the product price or shipping cost and are determined by your local customs authority. Customs processing can add time to delivery, and this is outside our control.

We are required to declare the accurate value of all shipments. We cannot mark packages as "gift" or under-declare values.

If a package is refused or returned due to unpaid customs fees, the customer is responsible for return shipping costs and any associated fees, which will be deducted from any refund.

Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow 24-48 hours for tracking to update with the carrier.

Lost or Delayed Packages

If your tracking shows no movement for more than 10 business days, please contact us and we will work with the carrier to locate your package.

For packages marked as "delivered" but not received:

1. Check with neighbors and around your property
2. Wait 48 hours, as packages are sometimes marked delivered before they arrive
3. Contact us if the package still has not arrived

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for packages shipped to an incorrect address provided by the customer, and re-shipping to a corrected address is at the customer's expense.

Risk of Loss

Risk of loss or damage transfers to you upon delivery to the address provided at checkout. If something goes wrong in transit, contact us and we will work with the carrier to resolve it.

Questions?

Email us at mor.sinai.j@gmail.com or message us on WhatsApp at https://wa.me/972527928181